Do You Suspect That Most Home Remodeling Warranties Are B.S.?
Expect To Dance The ‘Warranty Waltz’ With Most Contractors And Manufacturers
Not many home remodeling contractors will talk about it, but the truth is most warranties have WAY too many loopholes, exclusions, and fine print.
Homeowners are often skeptical about home improvement warranties and think a lot of them are B.S. – because so many are.
The 4 Most Common Excuses For Not Honoring A Home Improvement Warranty
There are some surprisingly common “reasons” for denying warranty claims. Here are the 4 homeowners hear the most:
Warranty Excuse #1: Workmanship Is Not Covered
Often times when you start having a problem with a home improvement product (like windows, roofing, siding, etc.), the manufacturer will tell you the problem is not with the product, it’s with the installation.
And since most manufacturer warranties do NOT cover workmanship, you’ll be told you’re out of luck.
Even worse, the manufacturer will sometimes go so far as to tell you that improper installation voids the warranty altogether.
Warranty Excuse #2: Declining Coverage
Many times homeowners are told they have “lifetime” warranty coverage, but when you read the fine print you find out that the true amount of the coverage actually declines significantly over time.
So while technically it may be a “lifetime” warranty, the truth is that in most cases you’ll actually only get reimbursed for a small percentage of the cost of the claim. These pro-rated warranties can leave you with a big bill if something needs repaired or replaced.
Warranty Excuse #3: Too Many Loopholes
Another issue with these warranties is how much fine print they have. Because of the legalistic language, a manufacturer basically can usually find a reason to deny a claim if they want to – and they often do.
Warranty Excuse #4 The ‘Warranty Waltz’ (Also Known A Finger-Pointing)
Here is probably the most common experience of them all. Let’s say you have a problem with something installed by a local contractor here in the Chicagoland suburbs. Your first call is likely going to be to the contractor that installed it. Then, after you explain the issue, most of the time the contractor tells you to call the manufacturer.
So then you call the manufacturer. You fight through a phone tree to finally talk to a person, and most of the time they will blame the installation and tell you to call the contractor.
So begins the ‘Warranty Waltz’ – where everyone dances you around, but no one actually seems to want to take responsibility. You’ll ping-pong back and forth and the sad truth is that most of the time the homeowners give up out of frustration.
Krumwiede Home Pros Is Different
Our approach is the opposite: we WANT you to call US if there’s an issue with any product we’ve installed on your home. We’ll come out and inspect the problem.
If it has ANYTHING to do with our workmanship, we just take care of it. We guarantee all our workmanship for as long as you’re in your home.
If it’s a product defect, we’ll work with the manufacturer to resolve the issue – you won’t be passed around in the ‘Warranty Waltz’ with us. In other words, we take care of it without finger-pointing.
And our reputation demonstrates that you can trust what we say: we’ve been in business for 68+ years, have an A+ rating with the BBB, and have lots of great online reviews.
We Benefit, Too
You might ask – why would we do this? Does it really make any business sense for us to offer such a strong lifetime guarantee?
Well, even if it didn’t, we still believe in being honest (we like to sleep well at night!).
But the truth is it’s also good business. We have a lot of different products and services, and we want to earn more of your business with the other products we offer. We know if we stand behind everything we do, you’re more likely to call us again for a new project in the future.
In short, when you do the right thing, everyone wins.
Do We Sound Like Your Kind Of Company?
If you like the idea of doing business with a home remodeling company that stands behind everything we do for as long as you’re in your home, then reach out to us for a quote. Krumwiede Home Pros gives free quotes on windows, kitchen cabinet re-facing, roofing, siding, doors, and gutters in the Chicagoland suburbs.