Why Offering A Lifetime Warranty Was An Easy Decision

Why Offering A Lifetime Warranty Was An Easy Decision

Offering A Lifetime Warranty Was The Easiest Decision We Ever Made

Scared Lawyer
When most contractors say words like ‘lifetime workmanship warranty,’ their lawyers start flying out of the walls voicing objections. It was no different with our lawyers until we made them understand that there was almost zero risk. How did we convince them?

It was easy.

 

High-Quality Everything!

Offering a lifetime workmanship warranty on a new roof is considered insane by almost every expert you ask. The scope of the job, they say. The potential for errors, they cry. They point their fingers here, there, and everywhere – every direction but at themselves.

 

What A Warranty Really Means.

A warranty is a promise. Partly a promise by the roofing contractor to the client, but it’s more a promise to themselves. After all, no contractor likes doing warranty work. It costs money directly, but it also costs them money that the crew isn’t making working on a paid project.

So, most contractors only warranty their work for the period they are certain it will hold up. That means that a limited period warranty is telling you, in writing, that this contractor’s work can’t be trusted beyond this point. It says our faith in our work stops here.

 

High-Quality Materials.

If you use high-quality materials that are designed to work together, warranting your work for life is a no-brainer. And if you don’t trust the material you are using, why are you installing it into people’s homes?

We don’t sell anything that we don’t believe in 100%. Ever.

High-Quality People.

Too many roofing companies operate on pure body count, thinking any idiot can swing a hammer 30 feet in the air. While this is true, that doesn’t mean they are hitting the right thing at the right time in the right way.

We’ve found that hiring good people and teaching them what to smack, when to smack it, and even why it needs to happen that way has a dramatic effect on workmanship quality.

Then, we pay them a fair wage, so they are willing to stick around. After doing that for several decades, you end up with an amazing workforce that you know will do the job right every single time.

 

High-Quality Processes.

One of the biggest mistakes roofers make is mixing brands. We call that building Frankenstein roofs, and the result is about as positive as it was in the book.

A roof is more than just a bunch of shingles slapped over some plywood. Roofing manufacturers have worked hard to engineer roofing systems that will stand up to the test of time.

Each manufacturer has its own underlayment, seals, shingles, and supplemental parts. They are all designed to puzzle together in harmony, with each component enhancing the strengths of the next. Certain components of one manufacturer are less expensive than those of another.

Roofers who do Frankenstein roofs buy the cheapest version of each component and then throw them all together into a monstrous roof stew. The worst of these jumbled roofing systems fail within seven years.

We never mix manufacturers for our roof systems. And we never sell a system we don’t believe in completely. Even at different price points, it is possible to only sell quality systems, so that’s what we do.

 

It Comes Down To Faith.

We can confidently offer lifetime workmanship warranties because we believe in our people, our process, and the products that we sell. And if a roof does have an issue caused by an error on our end, making it right is simply the right thing to do.

So, deciding to offer a lifetime workmanship warranty wasn’t just easy; it was the only possible course for us to take. We’ve always known we had the best installers, best process, and the best products in the industry. The warranty is nothing more than our way of acknowledging the truth. We believe completely in who we are and what we do.

If you need to replace the roof on your Chicagoland home and want it guaranteed for life, contact us at Krumwiede Home Pros for a free quote today.

How Poor Installation Practices Can Kill Your Manufacturers Warranty

Poor Installation Practices Can Void Your Manufacturer’s Warranty

Denied Stamp
When a manufacturer’s adjuster visits you to inspect your failed product (shingles, siding, etc.), they have one and only one task: to find a way to blame anything other than the product for your problem. Installers who take shortcuts make an adjuster’s job exceptionally easy. Here are some of the most common ways an installer can become an adjuster’s best friend.

 

Frankenstein Roofs.

Each quality roofing manufacturer supplies more than just shingles. They make the underlayment, seals, soffits, and everything else that makes up a roofing system. Each component is designed to complement the next, and they all fit together perfectly to form a roof system that will last decades.

Different manufacturers price each component at different levels. The less reputable roofing contractors know this and will use the cheapest version of each component to construct the world’s prettiest and most useless roofing system. All while charging you a rate that goes with the high-quality shingles they use to cover the whole mess. The result is a hodge-podge of mismatched parts that might last seven or so years.

And when the inevitable happens, and the system fails, your warranty claim gets denied so quickly that the adjuster’s engine is still warm when they go to drive away.

 

Shoddy Installation Practices.

Each manufacturer creates specific installation procedures for their products, down to the number of nails to put in each piece and where to put them: these instructions arent’s guesses but the result of years of testing and experience.

They engineer their products to keep the price as low as possible and often use installation procedures to replace strengths that would be too expensive to include in the product itself.

For example, one shingle manufacturer states that each shingle must have six nails holding it down. Why? Because five nails will allow too much movement and a product that would work well with just five nails would be too expensive to be competitive in the market.

But nails cost money, and putting in just five nails could save an installer a couple hundred bucks in labor and materials per roof. Besides, who’d know, right? The adjuster, that’s who.

 

Cheap, Cheap Labor.

Many roofing contractors go through installers so fast they ought to have turnstiles installed on their work trucks. They pay little and demand much, so almost nobody sticks around long enough to truly learn the job. Some even pull extra labor from temp agencies.

There is just no way for a short-term worker to know what will or won’t erase your manufacturer’s warranty. And there just aren’t enough crew leaders in a setup like that to watch everything they do. So if your installer suffers from a permanently inexperienced crew, don’t bother reading the warranty on your roof or siding.

 

So What’s A Chicagoland Homeowner To Do?

You can’t be expected to watch your roofing or siding installers from dawn to dusk. But, who’s to say you’d even know what was right or wrong anyway? You’re not an installer; that’s why you hired them in the first place.

So how do you protect yourself?

Step one is to not join your chosen installer in a race to the bottom. Instead, take those low ball quotes and toss them into the circular bin of history where they belong.

Step two is to talk to the contractor and ask them about their installation process and their crews. Research the product a little and verify that they use the processes outlined by the manufacturer. Make sure that you are comfortable with their answers and that they are comfortable giving them. If anything feels even a little bit hinky, run.

Last, verify that everything they use is meant to go with the covering you have chosen. Be it shingles or siding, every piece in the system needs to match the manufacturer’s recommendations.

And always remember that the adjuster is not your friend, so don’t do them any favors.

If you need some remodel work done on your Chicagoland home and want to ruin an adjuster’s day, contact us at Krumwiede Home Pros for a free quote.

Warranty Waltz

Do You Suspect That Most Home Remodeling Warranties Are B.S.?

You’re Right.

Expect To Dance The ‘Warranty Waltz’ With Most Contractors And Manufacturers

Not many home remodeling contractors will talk about it, but the truth is most warranties have WAY too many loopholes, exclusions, and fine print.

Homeowners are often skeptical about home improvement warranties and think a lot of them are B.S. – because so many are.

 

The 4 Most Common Excuses For Not Honoring A Home Improvement Warranty

There are some surprisingly common “reasons” for denying warranty claims. Here are the 4 homeowners hear the most:

Warranty Excuse #1: Workmanship Is Not Covered 

Often times when you start having a problem with a home improvement product (like windows, roofing, siding, etc.), the manufacturer will tell you the problem is not with the product, it’s with the installation.

And since most manufacturer warranties do NOT cover workmanship, you’ll be told you’re out of luck. 

Even worse, the manufacturer will sometimes go so far as to tell you that improper installation voids the warranty altogether. 

 

Warranty Excuse #2: Declining Coverage

Many times homeowners are told they have “lifetime” warranty coverage, but when you read the fine print you find out that the true amount of the coverage actually declines significantly over time.

So while technically it may be a “lifetime” warranty, the truth is that in most cases you’ll actually only get reimbursed for a small percentage of the cost of the claim. These pro-rated warranties can leave you with a big bill if something needs repaired or replaced.

 

Warranty Excuse #3: Too Many Loopholes

Another issue with these warranties is how much fine print they have. Because of the legalistic language, a manufacturer basically can usually find a reason to deny a claim if they want to – and they often do. 

 

Warranty Excuse #4 The ‘Warranty Waltz’ (Also Known A Finger-Pointing)

Here is probably the most common experience of them all. Let’s say you have a problem with something installed by a local contractor here in the Chicagoland suburbs. Your first call is likely going to be to the contractor that installed it. Then, after you explain the issue, most of the time the contractor tells you to call the manufacturer.

So then you call the manufacturer. You fight through a phone tree to finally talk to a person, and most of the time they will blame the installation and tell you to call the contractor.

So begins the ‘Warranty Waltz’ – where everyone dances you around, but no one actually seems to want to take responsibility. You’ll ping-pong back and forth and the sad truth is that most of the time the homeowners give up out of frustration.

 

Krumwiede Home Pros Is Different

Our approach is the opposite: we WANT you to call US if there’s an issue with any product we’ve installed on your home. We’ll come out and inspect the problem.

If it has ANYTHING to do with our workmanship, we just take care of it. We guarantee all our workmanship for as long as you’re in your home.

If it’s a product defect, we’ll work with the manufacturer to resolve the issue – you won’t be passed around in the ‘Warranty Waltz’ with us. In other words, we take care of it without finger-pointing.

And our reputation demonstrates that you can trust what we say: we’ve been in business for 68+ years, have an A+ rating with the BBB, and have lots of great online reviews.

 

We Benefit, Too

You might ask – why would we do this? Does it really make any business sense for us to offer such a strong lifetime guarantee?

Well, even if it didn’t, we still believe in being honest (we like to sleep well at night!).

But the truth is it’s also good business. We have a lot of different products and services, and we want to earn more of your business with the other products we offer. We know if we stand behind everything we do, you’re more likely to call us again for a new project in the future.

In short, when you do the right thing, everyone wins.

 

Do We Sound Like Your Kind Of Company?

If you like the idea of doing business with a home remodeling company that stands behind everything we do for as long as you’re in your home, then reach out to us for a quote. Krumwiede Home Pros gives free quotes on windows, kitchen cabinet re-facing, roofing, siding, doors, and gutters in the Chicagoland suburbs.

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Some Kind Words from a Few Recent Clients
Very smooth process throughout the entire project, from sales, to finished product. Professional beyond the usual experience of this type. Considering the installation and product quality, pricing is fair. A solid company.
Ken Beazley
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Job was done very professionally and accurate. All reps from Krumwiede were courteous & professional. Thanks so much and will contact Krumwiede for future projects!
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I purchased windows from Krumweide and they were installed last week. The windows are top quality and the installation process went very smoothly and quickly. Local permits and inspections were handled/arranged by Krumweide as well. I'm very pleased with my experience.
Michael Schulz
windows
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Krumwiede Home Pros completed such a great job with my kitchen cabinets and if anyone ever asked me, I would be happy to recommend them as they were fantastic.
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