Our Process

Great Home Improvement Experiences Don’t “JUST HAPPEN.

They Are 100% On Purpose And Planned Meticulously.

With Krumwiede, You’ll Be In The Hands Of Total Pros From Start To Finish.

Here’s the #1 reason that so many home improvement projects end in disappointment: most contractors have never developed a process for delivering great results over and over again.

With these contractors, each project is handled ‘on the fly.’ Communication is ‘catch as catch can.’ The whole thing has a feeling of “we’re flying by the seat of our pants and we’re counting on a healthy dose of luck.”

Chances are you’ve had experiences like this and know exactly what we’re talking about.

Attention to Detail

New Windows

100% Satisfaction

Happy Customers

“What If We Did Things Differently?”

At Krumwiede Home Pros, we asked ourselves why so many contractors in the Chicagoland suburbs operate this way and if we could do it differently.

We discovered that it CAN be done better – and it makes all the difference in the world. It’s why we have an A+ rating with the Better Business Bureau and hundreds of 5-Star reviews online.

It’s also why we’re award-winning. We’ve been recognized as one of the top contractors in the country, being named to the Big 50 & Top 500 home remodelers by industry. We’ve also won several local ‘Best Picks’ awards.

The key is this: We have a REAL process that is 100% planned from start to finish to deliver an awesome service experience and great results.

A Proven Process

Here’s what you can absolutely rely on with Krumwiede Home Pros:

  • No Chicagoland suburbs home remodeling company comes better prepared to the initial consultation. We never want to waste your time, so our guys show up ready to give you real information on home products, with ZERO fluff or flim-flam.
  • After purchase, EVERY SINGLE CUSTOMER gets a welcome call, plus an informative call from our Production department, confirming all the details of your project.
  • We find out early on your preferred communication style – phone, text, or email – and tailor future communications to match your preference.
  • We send reminders about each key step in the process and always follow-up after every project to get your feedback on how things went.

Crystal Clear Communication

Getting a home remodeling project done has a lot of moving parts:

  • Precise measurements need to be taken.
  • Products need to be ordered correctly.
  • Installation had to be scheduled and then executed.
  • And, of course, follow-up on customer satisfaction after the project.

It’s a lot to track, and it’s no wonder many remodeling companies in the Chicagoland suburbs struggle to keep up. But we’ve discovered that with the right team in place and a clearly defined process, all of this can be handled smoothly – it’s all about solid communication.

Crystal clear communication is truly the key to eliminating frustration.

Here’s a specific example of what we mean:

With many companies, their sales rep will write down the details of what you need and the next time you hear from the company is weeks and weeks later when they want to come install it.

Nothing is double-checked before it’s ordered. There’s often no communication and then suddenly they want to install it with very little warning. It’s all a recipe for problems.

With us, it’s different.

You’ll get a call within a few days of signing a contract to go over all the details. Key elements like color and style will be confirmed. For many products, we’ll need to set up an appointment to take precise measurements before ordering the products. We’ll discuss timelines and key steps in the process.

This kind of attention to detail continues throughout the entire process with plenty of ongoing communication – you’ll NEVER be left wondering the status of your project.

We Actually Care About Your Feedback

We’d estimate that 95% or more of home remodeling companies don’t bother to follow-up with a call AFTER the project is done to find out how it went and if you’re completely satisfied.

Maybe they don’t want to know. But to us, that’s totally unacceptable – you trusted us with your home, and we want to know if we honored that trust.

That’s why we’ll proactively call you to get your honest feedback. If there’s a problem, we want to know, and we’ll make it right. PERIOD.

PROBLEM? Then It’s ‘All-Hands-On Deck.’

So… with all this communication and planning, everything always goes perfectly, right?

Uh, no. 

We’re human. Not to mention that sometimes manufacturers have delays or issues out of our control.

The good news is that our processes eliminate many problems before they have a chance to impact you. But in the rare cases it does, our processes also mean we can respond quickly and appropriately.

Our production department treats any issue as an “all-hands-on deck” situation and gets the right team members involved immediately to turn a problem into a solution.


Details Of Our Process

Here’s what you can expect from Krumwiede Home Pros:

Step 1 - Welcome Aboard
A customer service representative will give you Our Welcome Aboard Call the day after you made your purchase to guide you on the next steps and answer any questions.

Step 2 - Installation Dates
Within 48 hours, a team member from our Production Department will call you with approximate installation dates. They’ll also schedule a pre-job inspection within a few days of your purchase if needed. If not needed, they just go over the contract and finance details.

Step 3 - Pre-Job Inspection
If a pre-job inspection is necessary, our experts will visit to double-check everything important. We verify everything from colors to measurements, and also make sure things like financing and other paperwork are done correctly. 

Step 4 - Work with Respect
During the installation, our craftsmen will work on your project and treat your home with respect. Our installers have a daily jobsite cleanup routine, and a more thorough cleanup routine upon completion of the job. As your projects move along, we may have project managers stopping by to check on the progress of the job. Representatives of our marketing team may stop by to take some pictures and reviews.

Step 5 - Quality Assurance
The job is NOT considered complete until the foreman or production manager walks the job with YOU and makes sure every promise in the contract has been fulfilled and the clean-up is to your satisfaction. Please be available that day!

Step 6 - Post Job Callback
A few days after your project is done, our installation survey coordinator will call you to ask how we did from start to finish. 

Step 7 - Reviews
If we’ve earned it, we’d love for you to consider leaving us a happy online review and refer us to others. Many of our customers also get a picture with our 100% satisfied sign.

Happy Customers
Some Kind Words from a Few Recent Clients
Very smooth process throughout the entire project, from sales, to finished product. Professional beyond the usual experience of this type. Considering the installation and product quality, pricing is fair. A solid company.
Ken Beazley
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Job was done very professionally and accurate. All reps from Krumwiede were courteous & professional. Thanks so much and will contact Krumwiede for future projects!
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I purchased windows from Krumweide and they were installed last week. The windows are top quality and the installation process went very smoothly and quickly. Local permits and inspections were handled/arranged by Krumweide as well. I'm very pleased with my experience.
Michael Schulz
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Krumwiede Home Pros completed such a great job with my kitchen cabinets and if anyone ever asked me, I would be happy to recommend them as they were fantastic.
Jeremey O'Neil
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